I had already sent the buyer's order and purchase agreement to our credit union on the Friday before. The car was supposed to be repaired to on Wednesday and we were to inspect it at that time and if all was good we were picking it up on Thursday. We had a buyer's deal which was signed and a purchase agreement. Perhaps you didn't know that because you kept passing us around between 3 or 4 different people and NONE of them knew what the other one had agreed to or done. He made an appointment to be there at 4 pm that day after work. ****** called me on Monday and asked for him to come in. My husband came in immediately when asked. You guys have a reputation for being under handed.
After speaking with several people in our community, I wish I would have known before trying to doing business there. They have very fraudulent sales practices. They wouldn't honor anything and tried to pressure my husband in to signing documents we didn't agree to. We already had financing through our credit union and the loan was being set up. He was told the agreement the sales person made with me was not approved by management and they wanted a check from him on the spot or they were going to sell the car to someone else without doing any repairs. I signed the agreement and my husband stopped by today to sign. They agreed to fix the car and if it wasn't to our satisfaction we didn't have to purchase it. I reached an agreement with the sales person on the price, minor paint chip repairs to the car, etc. I was first contacted by an internet lead person, who then put me with a sales person. They kept making certain offers until we finally agreed to purchase the car. They kept calling us about a used car we were interested in. This is by far the shadiest group of people we have ever dealt with in buying a car. If I could give less than a 1 star review I would. Find a different dealership then dealing with these people. As a customer who is in good standing with a bank to have to go through this by a dealership who just hands you a check and sees you out the door and your shocked to see they seen 2 bounced checks from a dealership. The manager ***** was just as useless to talk to. The embarrsement that I have endured and my account being froze and now alerted as fraud all because of an incompetent accountant for a large dealership, who she also advised me 9 other customers this had happened to due to her neglect of issuing checks and not releasing funds through their new positve pay system, It was the worse customer service and so degrading that for 3 days I have endured. The bank proceeded to tell me again it a bad check after depositing it and that I was flagged in the fraud department and my account was frozen, Again, I called to speak to the very incompetent ***** who is in accounting and advised her per the bank she needed to release the funds. I went back an hour away to be reissued a new check and was advised funds are good by a very obnoxious, RUDE associate ** who rasised his voice. I went to deposit the check and it was returned 3 days later being a bounced check, because she did not do her job of releasing funds. They did not make me aware that the check had a fraud protection on it that the incompetent ***** who is there accountant failed todo her job and release funds.
They purchased my vehicle and hands me a check for the car. If I could give no stars I would, let me start off by saying they have the worst customer service, I doubt the owner knows how unprofessinal they are.
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